Welcome to the intersection of data and human connection.
Pleased to meet you. If you’re here, there’s a good chance you’re looking to create more engaging experiences for your brand. That’s where we come in. We collect, measure and analyze data, and use this know-how to help you make your brand more proactive. Simply put, we observe the way people walk, talk and think, and use that to help you sell them the kind of stuff they like. Curious? Read on.
Partnerships made human.
We offer customized business solutions across many industries
“Union works with us and our network of more than 300 hardware stores to ensure the consistency and quality of the services we offer our customers. This process helps us develop a strong brand image as well as retain our customers and attract new clienteles.”
Claudie Gervais, Principal Director, Marketing and Business Intelligence, BMROur clients
Knowledge made human.
Yes, something as vague and fluid as customer experience can be measured, and managed.
Think of us as your partner in bringing your CX culture to life.
It goes without saying. But we’re going to say it anyway. Knowledge is only as good as what you do with it. Numbers, data, statistics. They need context, insights. And at the Union Institute, we’re all about transforming this knowledge, into action. How do we do it? We take our findings, and we partner with people like you — professionals, teams and organizations to map out a way to bring it all to life. Ultimately, helping to design a proactive service culture for all.
Contact made human.
We are not robots. Let’s talk.