It all starts with a well-defined culture that your employees will want to share. Through our trusted diagnostic and employee feedback methodologies, across all departments in your company, you’ll hear every voice. With the appropriate analysis and insights, we will give you the right action plan to impact engagement, talent planning, productivity, and innovation.
Encouraging an overall positive employee experience can go a long way. And the more employees are on board with your brand, the more positive the collective company experience. Employees are your first customers. A strong employee experience is just good business.
Empowering your employees as brand ambassadors has direct financial outcomes. You’ll experience lower turnover and absenteeism and improved productivity. It’s what happens when the people that work for the brand, stand behind their brand.
Improving employee experience directly improves the customer experience — one that is more interactive, and engaged. Studies show that a 1% increase in employee mobilization can add up to a 5% increase in customer satisfaction.
Moments of truth. Customer expectations. Room for improvement. Our proprietary methodology will give you an operational overview of your company. Insights will give you a concise reality check. And 360 support on how you can implement positive change.
Made to measure for your company. For you, this means we tailor our workshops according to your results. Making training more relevant, more effective, and ultimately more impactful. Whether it’s in small executive workshops or for the entire company.
Our proprietary technology offers solutions to more accurately measure employee and customer satisfaction. Versatile tools providing the data and insights required to enhance both engagement and recognition.
It’s not just about the questions. It’s how you question. Our confidential surveys guarantee high response rates yielding greater insights.
Listening is key. We analyze quantitative and qualitative data to identify practical moments of truth to help your employees better represent your brand.
With our analyst’s report on hand we can help you, via the Union Institute, to build a concrete action plan to quickly improve employee experience.
Turn knowledge into action. Improve your skills and that of your team. If you’re the leader of a global organization or an emerging entrepreneur, The Union Institute is here to help take your company further.
We go further to understand employee attitudes and satisfaction drivers, so that you can improve the overall employee experience. Together, we take these insights and work to develop an internal brand identity and build better engagement.
“Union works with us and our network of more than 300 hardware stores to ensure the consistency and quality of the services we offer our customers. This process helps us develop a strong brand image as well as retain our customers and attract new clienteles.”
Claudie Gervais, Principal Director, Marketing and Business Intelligence, BMR
Our clientsToll-free: 866-333-5265
Local: 450-464-5265
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